ce365 Privacy Policy — Your information is safe with us

When you register on ce365 or manage your account, we may collect the following information:

• Full name
• Date of birth (for age verification — only users aged 21 or above may use the service)
• Email address
• Mobile number
• National ID card or passport details (where applicable for identity verification)
• Current address

We collect the following financial information to process transactions:

• Payment method details (partial information for bKash, Nagad, Rocket, or bank account numbers)
• Deposit and withdrawal history
• Transaction time and amount

When you use the ce365 platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Time of platform access and session duration
• Which pages you visited and how long you stayed
• Information collected through cookies and similar tracking technologies

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Managing bonuses and promotions
• Providing customer service and technical support
• Managing VIP programs and cashback benefits

• Detecting and preventing fraud and unauthorized access
• Age verification and identity confirmation (for users aged 21+ only)
• Complying with anti-money laundering (AML) guidelines
• Monitoring accounts for suspicious activity

• Sending important account-related notifications
• Informing you about relevant offers and promotions (with your consent)
• Analyzing data to improve the platform experience
• Resolving technical issues and maintaining the system

Information may be shared with third parties only in the following situations:

• Payment processors: Information required to process bKash, Nagad, Rocket, and bank transfers is shared only with the relevant payment service provider.
• Identity verification services: Trusted third-party verification services may be used to confirm age and identity.
• Legal obligations: We may be legally required to provide information in response to valid requests from government authorities or law enforcement agencies.
• Technology service providers: The server and cloud service providers used to operate the platform provide their services under strict confidentiality agreements.

• Essential cookies: Necessary for maintaining login sessions and ensuring security. Without these, the platform will not function properly.
• Performance cookies: Used to monitor page loading speed and detect errors.
• Functionality cookies: Help remember your preferences, such as language selection.
• Analytics cookies: Collect statistics about platform usage, which are fully anonymized.

Cookies can be controlled or disabled from your browser settings. Please note that disabling essential cookies may cause some ce365 services to not function properly.

• SSL encryption: All data transmission on ce365 is encrypted using SSL (Secure Socket Layer) technology.
• Database security: Stored data is protected with strong encryption algorithms.
• Access control: Only authorized personnel can access specific data, and every access is logged.
• Regular security testing: Regular security audits are conducted to identify and address system vulnerabilities.
• Two-factor authentication: An additional verification layer is provided to protect your account.

• All staff receive training on privacy and data protection.
• A "minimum necessary" principle is followed — each staff member can only access the information needed for their work.
• An incident response plan is maintained to quickly identify and address data breaches.

ce365 retains information according to the following criteria:

• Active accounts: All information is stored for as long as your account remains active.
• Closed accounts: After an account is closed, certain information may need to be retained for a number of years in accordance with legal and regulatory requirements.
• Transaction records: Financial transaction data is stored long-term in accordance with legal requirements.
• Security logs: Logs related to suspicious activity are stored for a limited period.

If you wish to request deletion of your information, email [email protected]. Please note that due to legal obligations, some information may not be immediately deletable.

• Right to access: You can find out at any time what information ce365 has stored about you.
• Right to correction: If there is any error in your information, you can request that it be corrected.
• Right to portability: In some cases, you can request to receive your information in a common format.
• Right to object: You can object at any time to your information being used for marketing purposes.
• Right to deletion: You can request deletion of your information, except where legally required to retain it.

To exercise any of the above rights, write to [email protected]. We will process your request appropriately.

ce365 strictly provides services only to users aged 21 or above. We do not knowingly collect any information from minors.

If for any reason information from a minor has been collected and this comes to our attention, we will immediately delete that information and close the associated account.

If parents or legal guardians believe a minor has registered on ce365, please contact [email protected] immediately.

ce365 reserves the right to revise this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A prominent notice will be displayed on the platform.
• A notification will be sent to your registered email address.
• The "Last updated" date at the top of the page will be changed.

Continuing to use ce365 after a new policy is published will be considered your acceptance of the revised policy. We therefore recommend checking this page regularly.

If you have any questions, concerns, or requests regarding your information related to this privacy policy, contact ce365 through the following:

We are always ready to answer any privacy-related questions you have. Your trust is very important to us.